When did you last measure your Service Level? why not use the Mystery Customer process
Web Site Review
How often should your review your web site?
No Sale No Business - Selling like any profession is easier with training. Selling made easy by developing your influencing skills and people skills.
We are delighted to be delivering some interesting workshops for three tourism organisations.
- Swansea Tourism
- Carmarthenshire Tourism
- Pembrokeshire Tourism
General Data Protection Regulation (GDPR) Conference
Pisys.net are running a free GDPR Seminar on the 6th of February 2018 to help educate businesses of all sizes about the upcoming changes to how to handle sensitive data in accordance with the new upcoming regulations.
Tales of a Welsh Rarebit
Join us for a fun evening at The Hyst in Swansea on Monday the 18th December at 7:30pm
We will watch a play based on the Pettifor Trusts book and perforemd by Fluellen Theatre
New Networking Event
An afternoon BNI has started up (no more early starts) its being held at the Village Hotel, Swansea on a Tuesday a 16.00 to 18.00. If you want to attend email: email@example.com
BNI is a refferral marketing organisation and will be of interest if you need to generate more business.
Came across this company recently and they organise some interesting activities on the Gower
IOD Swansea Network Meeting
IOD Swansea Business Evening
At Sketty Hall, Swansea
23rd November 2016 5.30pm – 7.30pm
Guest speaker: David Hain, Director Transformation Partners
Topic ‘Managing change through people’
I met some interesting suppliers to the Tourism Sector when attending the Tourism Summit at Parc y Scarlets last Thursday.
Check out Treasured Ceremonies for all your special occassions. Contact Helen Williams who is an Accredited Celebrant to find out more.
firstname.lastname@example.org Tel. 07986526732
Love the Decor
Just received some excellent photographs for 'Nestled Away' check them out in our gallery!
Marianne and Suzanne attended the launch of two idylic cottages the name nestled away sumed up the location and they both fell in love with the decor at the cottages.
Thank you for the invite Steve and Sarah and good luck with your new venture.
Check out Oddsox
I came across this useful company while delivering a training session in Pembroke for PBI.
Check them out they are really easy to talk to - no jargon at Oddsox
Whether you are looking for a simple video production to promote your service, product or skill, a full scale company promotional or training video, a few aerial shots to impress your customers or an experienced trainer who will help get you on the right foot with your video skills, Oddsox can help you.
Read more for their contact details.
Glanmor Garden Apartments
We had to tell you about two very nice ladies (Beth & Linda) we met them at Swansea Tourism event and they have some lovely apartments - check them out:
With its garden location Glanmor Garden Apartment is a private, secluded, luxurious suite, located in Sketty, Swansea. Bars and restaurants are a five minute stroll away and the Swansea Bay Area just a little further. Within it's own private entrance your suite has an outdoor seating area, summer house and south facing enclosed garden. High quality linens and soft feather bedding ensure a perfect nights sleep within the tranquil surroundings. The luxurious bathroom includes a separate bath, large walk in shower and complimentary toiletries.
Facilities include a Dolce Gusto coffee Machine, free Wifi, large flatscreen, and a welcome hamper.
Breakfast can be enjoyed in the comfort of your suite or in the garden.
Glanmor Garden Apartment is smoke and pet free and caters to all dietary/allergy requirements.
Bread Making Class
We have come across a very interesting class where you can learn something a little different and thought we would share this with you:
Introduction to Bread Making class here at Manor Deifi on Wednesday 15th April. The class runs from 10.00hrs until 15.00hrs and includes ingredients, recipe cards and a good lunch. It's a super workshop - Vicky looks at three different approaches to bread making - sourdough, yeasted and quick breads and we make some delicious loaves which are yours to take home to enjoy with loved ones. It would be great if you could join us for what promises to be a very enjoyable day.
Simply The Best
Congratulations to Llwyn Helyg Country House for winning such a prestigous award. They are one of ten of the best B&B's according to trip advisor.
Caron and Fiona Jones purchased this stunning Mansion House in 1997 and Llwyn Helyg became a 10 year labour of love. With two excellent eateries Y Polyn and Wrights Food Emporium not far away that is every good reason to stay at Llwyn Helyg.
Making Customer Care Profitable
Marketing Workshop: Making Customer Care Profitable
Thursday 5th February, 10am – 1pm, The Plough, Rhosmaen, Llandeilo
A free workshop for all Gold Members of Carmarthenshire Tourism Association, as part of your exclusive package of member benefits.
Book Your Place
Email email@example.com or phone us on 01269 598140 by no later than Tuesday 3rd February to book your place. Places are limited, so will be allocated on a first come, first served basis. Don’t miss out, book your place today
Attended the Bridging Wales Network Launch today in Hensol and as you would expect I met some interesting people. I dont know why it is but very often other peoples businesses sound more exciting than yours and here is one that caught my eye.
Music For You had a stap line that read - The only thing that will sound better than music accompanying you down the aisle will be when you say 'I do'
We have just across a company called Food Adventure - check it out
Food Adventure is all about inspirational food tours offering backstage passes to some of Wales’ finest food and drink producers. The half and full-day tours take you behind the scenes at the very finest – and often little-known – foodie destinations, giving you the chance to meet the producers and taste their amazing produce. They have used all their foodie knowledge, contacts and passion to curate some very special days that you can only experience with Food Adventure.
Check out this Dynamic Marketing Workshop in Pembrokeshire
A good time to attend and plan for 2015
Free Tourism Adverts
Powys Council are offering free advertising to providers and attractions in the Upper Swansea Valley
For the WOW factor
Recenly at an event organised by Gallu we met Marcus Keegan
Marcus produces intimate arial photographs of your venue which we think adds a WOW factor to your marketing package.
Marcus told us that his fully licensed, Multirotor Arial camera platform gives you access to the photographs previosly the preserve of Hollywood.
Planning for 2015
It may seem a bit early to think about planning for next year but August and September are the two most popular months for companies to review their marketing strategy and start planing for the new year.
Read more about Frogmore Consultings motivational sessions that home in on current trends:
Carmarthenshire Tourism Summit on 19th June 2014
Dont forget to book onto the Carmarthenshire Tourism Summit, which will be held at the Parc y Scarlets Stadium in Llanelli on Thursday 19th June. We are delivering a workshop on the day on Social Customer Care.
Social Customer Service Workshop
This demand led ‘short intensive workshop’ will help you monitor and measure your levels of service effectively as well as the way in which you respond to visitors comments via social media, trip advisor and on-line forums. Get ‘Social Customer Service’ right and you will protect your brand reputation in the social space and continue to build relationships with your customers and potential customers in the future.
Free Advice on Social Media
In the last year we have seen just how quickly social customer service and engagement has evolved.
Brands have almost doubled their responses to questions posed on social media yet still many brands have not yet adopted social customer care as a profit source.
Social Customer Service should be a part of a brand’s overall CRM strategy and organisations should ensure they have a social customer engagement plan in place for 2014. Check out our thoughts on getting it right - read more
Funding for training
Check out the workforce development fund for help with funding your training needs
Dont Miss Swansea Tourism Event
A tourism conference is being held at Sketty Hall on Monday 24th March
Culinary delights, Marketing and Visitor Trends are all on the menu with Shaun Hill a talented Chef and food writer attending and plenty of opportunites to network .
This extremely informative day is being organised by Swansea Tourism and Tracy Morgans our Queen of Sales will be in attendance so talk to Tracy and check out whats on offer with our marketing, sales and customer service coaching and training sessions.
Exhibition management workshops
It is a common mistake for exhibitors to focus entirely on over the counter sales and to judge the success of their participation on the number of these sales. Exhibitions are not designed to be market stalls and the prime objective is not just over the counter sales (OTC).
Exhibition management workshops have been added to the Frogmore Consulting public product portfolio
Commencing in March 2014 these one day workshops cover both pre and post exhibition as well as the exhibition itself.
Social customer service
Social customer workshops have been added to the Frogmore Consulting public product portfolio in 2014
Previously it has only been carried out in-house for our key account customers
In recent years, social CRM and social customer service have been much talked about trends to take notice of, and in 2014 they still are, just not in the same way as before. The trend is now not who’s doing it (because everyone should be), but who’s doing it well and is integrating it with their other channels, as social media takes its place among the traditional customer service lineup.
New Year Soiree
What a great way to start the year with a soiree at Mama Mias on Thursday 27th February 2014
Read more to check out the menu
What a great start to the year we have won a Mystery Customer programme here in Wales our favourite city.
Well Done Llwyn Helyg
At an Awards Ceremony in Llandudno, North Wales, Llwyn Helyg were Awarded at 'The National Tourism Awards' Overall Winner of 'Best Place to Stay - Guest Accommodation'
Take a chance and enter the Dragons Lair
Take a chance and enter the Dragons Lair on the 21st November. Send your proposal to:
Win four coaching sessions from the Dragons and raise your profile at the same time. This is an opportunity not to be missed.
Global Entrepreneurship Week (Gew) Conference
Marianne Pettifor speaking at the Bridgend Business Forum at a celebration of enterprise and entrepreneurship
Investors in People
Have you thought about how Investors in People will help your company grow. Want to know how it works and what are the funding arrangements. Then get in-touch with us and we will arrange for an advisor to answer all your questions.
Check out the new video on profitable networking.
It takes you back to basics and may help to ensure you get a return on your investment. After all networking is a cost of your time and money.
We also run Networking for Profit workshops
Celebrating 20 years in business it seemed the right thing to do was to reward all our clients and valuable contacts with some free training. We would like to thank Air Ambulance who has provided the training venue at their new offices, for a small donation (very tax effective). If you would like to attend one or both of these free training sessions then please get in-touch.
Check out the www.gallu.org.uk website for details of a special offer on the mystery customer services for the tourism sector. At these prices its worth trying the service out. It is the only way to experience the service journey from the customer’s perspective.
For those people new to selling check out the video here filmed at the Bridgend Business Forum 2012 Global Entrepreneurship conference. It covers the basic of selling including the a few tips on the all important preparation for sales.
Download are free E-Guide here and use it in preparation for sales. Understanding the buying process and the reasons why potential clients don’t always buy from you will aid you in the selling process.
We are often told everyone has one book in them and thanks to the Kindle book challenge organized by www.iamwoman.biz Marianne has finally written her book.
An expert in my field
Writing a book about a hotel with a hilarious approach to customer service has certainly been helpful in demonstrating how not to deliver customer service.
Once you get over laughing at the antics that go on in a country hotel that puts animals on a higher priority than customers and where customer service hasnt yet been invented then this book certainly conveys a stronger message than telling people how to acheive customer service excellence.