Whether your client relationships are face to face, on the telephone or via social media, taking a strategic approach will ensure your messages are getting through time and time again. Frogmore can create a user friendly marketing strategy for your organisation which can be carried out on a consultancy or workshop basis.
Sales and Service development
Developing your team’s soft skills on a continuous basis will ensure you retain existing customers, obtain new customers and increase spend. The quality of customer service determines whether or not the customer will buy, and particularly whether they remain a customer. We offer bespoke seminars, training workshops and one-to-one coaching designed in line with your marketing, sales and service objectives.
Sales and Service standards
Mapping the service journey and reviewing the sales process will assist your organisation in identifying and addressing areas for improvement. This can be carried out on either a consultancy basis or during a training session which encourages a more participatory approach.
Sales and Service measurement
Mystery customer, customer feedback and competitor research provide quality information for decision making purposes. A small initial investment in an anonymous survey such as “mystery customer” can determine the next steps in maintaining this standard, year-on-year.