Making Customer Care Profitable
~~Motivational trainer and marketing expert Marianne Pettifor wants to help you ensure that your customer experience has the WOW factor, and delivers a profit source for your business.
We all know that good service is essential – but caring for your customers takes time and money, and like all costs, ensuring a return on your investment is essential for your business.
Join us on this half-day workshop, where Marianne Pettifor will explore the six stages of making customer care profitable - helping you to look at your customers’ service journey, and identify areas to improve, or capitalise upon to bring additional or repeat income to your business.