Free Advice on Social Media
Providing good quality Social Customer Service is not that difficult if you don’t over complicate it. Following some basic principles will help you build some authentic relationships and ensure you deliver the best social customer care possible.
Five principles to follow:
Use humour and positive stroking where possible
Set time-bound targets so you react quickly
Turn complaints into the WOW factor with exceptional customer service
Listen; and I do mean listen
Don’t use general non-specific corporate statements – be specific and humanise the conversation
Get it right and you will protect your brand reputation in the social space and continue to build relationships with your customers and potential customers in the future.
Social Customer Service training is available at our Swansea Gate training rooms or in-house tel: 01792 290404