Within minutes of meeting with Marianne, she had used her clever questioning technique to help me solve my problem. She is such an excellent mentor and clever motivator."
Gill Hands the Speech House Hotel
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After just one session the staff were more confident in expressing their views, which lead to a change in procedures and resulted in higher service levels."
Hotel Falcondale
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We teamed up with Frogmore to help drive standards in the centre through a very detailed Mystery shopper process being implemented. We are very pleased with the results we were getting."
LC2 - Swansea
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The team were more proactive and motivated, with better communication teamwork - Marianne is a great trainer who involves everyone that attends."
Town and Country Hotels
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The course created an opportunity for staff to refresh and further develop their knowledge of Customer Service. The staff really enjoyed the course and the team are performing well."
National Waterfront Museum
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Working with Marianne was a pleasure. She got me to focus on targeting my marketing for it to become more effective. I look forward to working with her again in the near future."
Lolfa Cynin
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Frogmore Consulting is South Wales's best known award winning marketing and sales consultancy with an impressive and long standing client list in the UK tourism and leisure sector.

Marianne Pettifor is the principal consultant for Frogmore Consulting and works closely with a small team of specialist consultants, each with a background in all aspects of marketing, sales and customer care as a profit source solutions.

We offer our clients:

  • Marketing support (techniques in strategic marketing)
  • Sales and service training courses (seminars, workshops and one-to-one coaching)
  • Sales and service standards (enhancement procedures, policies and manuals)
  • Customer service measurement (mystery customer & customer feedback surveys)
  • Useful tips (download our free E-guides)

Why not go back to basics and review your networking skills see the video on Profitable Networking below