Frogmore Consultings training is a real movement within the training and development arena. We wanted to upskill our people to give them more confidence to enhance their day-to-day work ethics and knowledge."
Louise Rengozzi, Marketing & Comms Manager, Crunch Simply Digital
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Marianne provides honest reality checks and insightful wisdom that can be implemented for instant results and business growth. "
Sarah John, Boss Brewing
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After Mariannes course on Customer Care as Profit Source I had so many great ideas. I talked for ages afterwards about it with my colleague/husband. The day flew by because of Mariannes witty presentation style. The best course on marketing I have been on so far. "
Cathy Fenton, Gower Adventures
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Marianne's professionalism and high degree of energy makes everything she does a tremendous success and extremely motivational. Always using a creative approach her expertises in marketing, service or creating sales are exceptional. "
Linda Narbeth, Cherry Blue
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Marianne has helped me look at the business in a different way and has shown me a different way of doing things. The business is changing for the better with the help from Frogmore Consulting and I look forward to continuing our work with them in the future. "
David Edwards M.D. The PlayKing
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Within minutes of meeting with Marianne, she had used her clever questioning technique to help me solve my problem. She is such an excellent mentor and clever motivator."
Gill Hands the Speech House Hotel
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After just one session the staff were more confident in expressing their views, which lead to a change in procedures and resulted in higher service levels."
Hotel Falcondale
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We teamed up with Frogmore to help drive standards in the centre through a very detailed Mystery shopper process being implemented. We are very pleased with the results we were getting."
LC2 - Swansea
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The team were more proactive and motivated, with better communication teamwork - Marianne is a great trainer who involves everyone that attends."
Town and Country Hotels
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The course created an opportunity for staff to refresh and further develop their knowledge of Customer Service. The staff really enjoyed the course and the team are performing well."
National Waterfront Museum
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Working with Marianne was a pleasure. She got me to focus on targeting my marketing for it to become more effective. I look forward to working with her again in the near future."
Lolfa Cynin
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Services

Marketing support

Whether your client relationships are face to face, on the telephone or via social media, taking a strategic approach will ensure your messages are getting through time and time again.  Frogmore can create a user friendly marketing strategy for your organisation which can be carried out on a consultancy or workshop basis.

Sales and Service development

Developing your team’s soft skills on a continuous basis will ensure you retain existing customers, obtain new customers and increase sales. The quality of customer service determines whether or not the customer will buy, and particularly whether they remain a customer. We offer bespoke seminars, training workshops and one-to-one coaching designed in line with your marketing, sales and service objectives.

Sales and Service standards

Mapping the service journey and reviewing the sales process will assist your organisation in identifying and addressing areas for improvement. This can be carried out on either a consultancy basis or during a training session which encourages a more participatory approach.

Sales and Service measurement

Mystery customer, customer feedback and competitor research provide quality information for decision making purposes. A small initial investment in an anonymous survey such as “mystery customer” can determine the next steps in maintaining this standard, year-on-year.