Frogmore Consultings training is a real movement within the training and development arena. We wanted to upskill our people to give them more confidence to enhance their day-to-day work ethics and knowledge."
Louise Rengozzi, Marketing & Comms Manager, Crunch Simply Digital
slides_35
Marianne provides honest reality checks and insightful wisdom that can be implemented for instant results and business growth. "
Sarah John, Boss Brewing
slides_32
After Mariannes course on Customer Care as Profit Source I had so many great ideas. I talked for ages afterwards about it with my colleague/husband. The day flew by because of Mariannes witty presentation style. The best course on marketing I have been on so far. "
Cathy Fenton, Gower Adventures
slides_31
Marianne's professionalism and high degree of energy makes everything she does a tremendous success and extremely motivational. Always using a creative approach her expertises in marketing, service or creating sales are exceptional. "
Linda Narbeth, Cherry Blue
slides_30
Marianne has helped me look at the business in a different way and has shown me a different way of doing things. The business is changing for the better with the help from Frogmore Consulting and I look forward to continuing our work with them in the future. "
David Edwards M.D. The PlayKing
slides_29
Within minutes of meeting with Marianne, she had used her clever questioning technique to help me solve my problem. She is such an excellent mentor and clever motivator."
Gill Hands the Speech House Hotel
slides_23
After just one session the staff were more confident in expressing their views, which lead to a change in procedures and resulted in higher service levels."
Hotel Falcondale
slides_22
We teamed up with Frogmore to help drive standards in the centre through a very detailed Mystery shopper process being implemented. We are very pleased with the results we were getting."
LC2 - Swansea
slides_21
The team were more proactive and motivated, with better communication teamwork - Marianne is a great trainer who involves everyone that attends."
Town and Country Hotels
slides_20
The course created an opportunity for staff to refresh and further develop their knowledge of Customer Service. The staff really enjoyed the course and the team are performing well."
National Waterfront Museum
slides_19
Working with Marianne was a pleasure. She got me to focus on targeting my marketing for it to become more effective. I look forward to working with her again in the near future."
Lolfa Cynin
slides_18

Frogmore Consulting has recently become part of the BNI Swansea Bay branch. Principal consultant Marianne Pettifor attended the launch event in March. If you'd like to know what the BNI at Swansea is all about, plus the benefits of joining, watch this short video for more information: https://vimeo.com/213569899

Many thanks to Dragon Spark Productions for the brilliantly filmed and edited video.

 

Frogmore consulting are lucky to be working surrounded by the beautiful coastline of Gower and South Wales. Check out this drone video shot by Robert Fisher from Flying Fish Arial Drone Survey Ltd: https://vimeo.com/184672263

Tales of a Welsh Rarebit

20th November 2017

Join us for a fun evening at The Hyst in Swansea on Monday the 18th December at 7:30pm

We will watch a play based on the Pettifor Trusts book and perforemd by Fluellen Theatre

Read more +

New Networking Event

25th February 2017

An afternoon BNI has started up (no more early starts) its being held at the Village Hotel, Swansea on a Tuesday a 16.00 to 18.00. If you want to attend email: ask@frogmoreconsulting.co.uk

BNI is a refferral marketing organisation and will be of interest if you need to generate more business.

 

Read more +

Gower Adventures

1st December 2016

Came across this company recently and they organise some interesting activities on the Gower

Read more +

IOD Swansea Network Meeting

13th November 2016

IOD Swansea Business Evening
At Sketty Hall, Swansea
23rd November 2016 5.30pm – 7.30pm
Guest speaker:  David Hain, Director Transformation Partners
Topic ‘Managing change through people’

Contact: marianne@frogmoreconsulting.co.uk

 


 

Read more +

Treasured Ceremonies

18th October 2016

I met some interesting suppliers to the Tourism Sector when attending the Tourism Summit at Parc y Scarlets last Thursday.

Check out Treasured Ceremonies for all your special occassions. Contact Helen Williams who is an Accredited Celebrant to find out more.

info@treasuredceremonies.co.uk Tel. 07986526732

Read more +

Love the Decor

26th July 2016

Just received some excellent photographs for 'Nestled Away' check them out in our gallery!

 

Read more +

Nestled Away

3rd June 2016

Marianne and Suzanne attended the launch of two idylic cottages the name nestled away sumed up the location and they both fell in love with the decor at the cottages.

Thank you for the invite Steve and Sarah and good luck with your new venture.

Read more +

Check out Oddsox

2nd March 2015

I came across this useful company while delivering a training session in Pembroke for PBI.

Check them out they are really easy to talk to - no jargon at Oddsox
Whether you are looking for a simple video production to promote your service, product or skill, a full scale company promotional or training video, a few aerial shots to impress your customers or an experienced trainer who will help get you on the right foot with your video skills, Oddsox can help you.

Read more for their contact details.

 

Read more +

Glanmor Garden Apartments

25th February 2015

We had to tell you about two very nice ladies (Beth & Linda) we met them at Swansea Tourism event and they have some lovely apartments - check them out:

With its garden location Glanmor Garden Apartment is a private, secluded, luxurious suite, located in Sketty, Swansea. Bars and restaurants are a five minute stroll away and the Swansea Bay Area just a little further. Within it's own private entrance your suite has an outdoor seating area, summer house and south facing enclosed garden.   High quality linens and soft feather bedding ensure a perfect nights sleep within the tranquil surroundings. The luxurious bathroom includes a separate bath, large walk in shower and complimentary toiletries.

Facilities include a Dolce Gusto coffee Machine, free Wifi, large flatscreen,  and a welcome hamper. 
Breakfast can be enjoyed in the comfort of your suite or in the garden.  
Glanmor Garden Apartment is smoke and pet free and caters to all dietary/allergy requirements.
 

Read more +

Bread Making Class

16th February 2015

http://www.vicnorth.co.uk/

We have come across a very interesting class where you can learn something a little different and thought we would share this with you:

Introduction to Bread Making class here at Manor Deifi on Wednesday 15th April. The class runs from 10.00hrs until 15.00hrs and includes ingredients, recipe cards and a good lunch. It's a super workshop - Vicky looks at three different approaches to bread making - sourdough, yeasted and quick breads and we make some delicious loaves which are yours to take home to enjoy with loved ones. It would be great if you could join us for what promises to be a very enjoyable day.

 

Read more +

Simply The Best

24th January 2015

Congratulations to Llwyn Helyg Country House for winning such a prestigous award. They are one of ten of the best B&B's according to trip advisor.

Caron and Fiona Jones purchased this stunning Mansion House in 1997 and Llwyn Helyg became a 10 year labour of love. With two excellent eateries Y Polyn and Wrights Food Emporium not far away that is every good reason to stay at Llwyn Helyg.

Read more +

Making Customer Care Profitable

24th January 2015

Marketing Workshop: Making Customer Care Profitable

Thursday 5th February, 10am – 1pm, The Plough, Rhosmaen, Llandeilo

A free workshop for all Gold Members of Carmarthenshire Tourism Association, as part of your exclusive package of member benefits.

Book Your Place
Email lowri@visitcarmarthenshire.co.uk or phone us on 01269 598140 by no later than Tuesday 3rd February to book your place. Places are limited, so will be allocated on a first come, first served basis. Don’t miss out, book your place today

Read more +

Bridging Wales

8th January 2015

Attended the Bridging Wales Network Launch today in Hensol and as you would expect I met some interesting people. I dont know why it is but very often other peoples businesses sound more exciting than yours and here is one that caught my eye.

Music For You had a stap line that read - The only thing that will sound better than music accompanying you down the aisle will be when you say 'I do'

 

Read more +

Food Adventure

11th December 2014

We have just across a company called Food Adventure - check it out

Food Adventure is all about inspirational food tours offering backstage passes to some of Wales’ finest food and drink producers. The half and full-day tours take you behind the scenes at the very finest – and often little-known – foodie destinations, giving you the chance to meet the producers and taste their amazing produce. They have used all their foodie knowledge, contacts and passion to curate some very special days that you can only experience with Food Adventure.

Read more +

Dynamic Marketing

17th November 2014

Check out this Dynamic Marketing Workshop in Pembrokeshire

A good time to attend and plan for 2015

 

Read more +

Free Tourism Adverts

17th November 2014

Powys Council are offering free advertising to providers and attractions in the Upper Swansea Valley

 

Read more +

For the WOW factor

1st October 2014

Recenly at an event organised by Gallu we met Marcus Keegan

Marcus produces intimate arial photographs of your venue which we think adds a WOW factor to your marketing package.

Marcus told us that his fully licensed, Multirotor Arial camera platform gives you access to the photographs previosly the preserve of Hollywood.

Read more +

Planning for 2015

21st August 2014

It may seem a bit early to think about planning for next year but August and September are the two most popular months for companies to review their marketing strategy and start planing for the new year.

Read more about Frogmore Consultings motivational sessions that home in on current trends:

 

Read more +

Carmarthenshire Tourism Summit on 19th June 2014

2nd June 2014

Dont forget to book onto the Carmarthenshire Tourism Summit, which will be held at the Parc y Scarlets Stadium in Llanelli on Thursday 19th June. We are delivering a workshop on the day on Social Customer Care.
 

 
 

Read more +

Social Customer Service Workshop

12th May 2014

This demand led ‘short intensive workshop’ will help you monitor and measure your levels of service effectively as well as the way in which you respond to visitors comments via social media, trip advisor and on-line forums. Get ‘Social Customer Service’ right and you will protect your brand reputation in the social space and continue to build relationships with your customers and potential customers in the future.

 

 

Read more +

Free Advice on Social Media

30th April 2014

Social Media
In the last year we have seen just how quickly social customer service and engagement has evolved.
Brands have almost doubled their responses to questions posed on social media yet still many brands have not yet adopted social customer care as a profit source.


Social Customer Service should be a part of a brand’s overall CRM strategy and organisations should ensure they have a social customer engagement plan in place for 2014. Check out our thoughts on getting it right - read more
 

Read more +

Funding for training

14th April 2014

Check out the workforce development fund for help with funding your training needs

Read more +

Dont Miss Swansea Tourism Event

20th March 2014

A tourism conference is being held at Sketty Hall on Monday 24th March

Culinary delights, Marketing and Visitor Trends are all on the menu with Shaun Hill a talented Chef and food writer attending and plenty of opportunites to network .

This extremely informative day is being organised by Swansea Tourism and Tracy Morgans our Queen of Sales will be in attendance so talk to Tracy and check out whats on offer with our marketing, sales and customer service coaching and training sessions.

 

Read more +

Exhibition management workshops

21st January 2014

It is a common mistake for exhibitors to focus entirely on over the counter sales  and to judge the success of their participation on the number of these sales. Exhibitions are not designed to be market stalls and the prime objective is not just over the counter sales (OTC).

Exhibition management workshops have been added to the Frogmore Consulting public product portfolio

Commencing in March 2014 these one day workshops cover both pre and post exhibition as well as the exhibition itself.

 

Read more +

Social customer service

21st January 2014

Social customer workshops have been added to the Frogmore Consulting public product portfolio in 2014

Previously it has only been carried out in-house for our key account customers

In recent years, social CRM and social customer service have been much talked about trends to take notice of, and in 2014 they still are, just not in the same way as before. The trend is now not who’s doing it (because everyone should be), but who’s doing it well and is integrating it with their other channels, as social media takes its place among the traditional customer service lineup.

Read more +

New Year Soiree

17th January 2014

What a great way to start the year with a soiree at Mama Mias on Thursday 27th February 2014

Read more to check out the menu

 

Read more +

Mystery Customer

7th January 2014

What a great start to the year we have won a Mystery Customer programme here in Wales our favourite city.

Read more +

Well Done Llwyn Helyg

20th December 2013

At an Awards Ceremony in Llandudno, North Wales, Llwyn Helyg were Awarded at 'The National Tourism Awards' Overall Winner of  'Best Place to Stay - Guest Accommodation'

Read more +

Take a chance and enter the Dragons Lair

28th October 2013

Take a chance and enter the Dragons Lair on the 21st November. Send your proposal to:

www.bridgendbusinessforum/GEW

Win four coaching sessions from the Dragons and raise your profile at the same time. This is an opportunity not to be missed.

Read more +

Global Entrepreneurship Week (Gew) Conference

1st July 2013

Marianne Pettifor speaking at the Bridgend Business Forum at a celebration of enterprise and entrepreneurship

Read more +

Investors in People

12th June 2013

Have you thought about how Investors in People will help your company grow. Want to know how it works and what are the funding arrangements.  Then get in-touch with us and we will arrange for an advisor to answer all your questions.

Read more +

Profitable Networking

12th June 2013

Check out the new video on profitable networking.

It takes you back to basics and  may help to ensure you get a return on your investment.  After all networking is a cost of your time and money.

We also run Networking for Profit workshops

Read more +

Free training

20th May 2013

Celebrating 20 years in business it seemed the right thing to do was to reward all our clients and valuable contacts with some free training.  We would like to thank Air Ambulance who has provided the training venue at their new offices, for a small donation (very tax effective).  If you would like to attend one or both of these free training sessions then please get in-touch.

Read more +

Mystery Customer

6th March 2013

Check out the www.gallu.org.uk website for details of a special offer on the mystery customer services for the tourism sector. At these prices its worth trying the service out. It is the only way to experience the service journey from the customer’s perspective.

Read more +

Video

6th March 2013

For those people new to selling check out the video here filmed at the Bridgend Business Forum 2012 Global Entrepreneurship conference. It covers the basic of selling including the a few tips on the all important preparation for sales.

Read more +

E-guide

6th March 2013

Download are free E-Guide here and use it in preparation for sales. Understanding the buying process and the reasons why potential clients don’t always buy from you will aid you in the selling process.

Read more +

One book

6th March 2013

We are often told everyone has one book in them and thanks to the Kindle book challenge organized by www.iamwoman.biz Marianne has finally written her book.

Read more +

An expert in my field

26th February 2013

Writing a book about a hotel with a hilarious approach to customer service has certainly been helpful in demonstrating how not to deliver customer service.

Once you get over laughing at the antics that go on in a country hotel that puts animals on a higher priority than customers and where customer service hasnt yet been invented then this book certainly conveys a stronger message than telling people how to acheive customer service excellence.

Read more +